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Acceptable Use Policy

Effective Date: November 26, 2025
Version: 1.0
Last Updated: November 26, 2025

This Acceptable Use Policy (AUP) has been prepared for general informational purposes and does not constitute legal advice. This document should be reviewed by qualified legal counsel before implementation or enforcement. Mavaro Systems LLC makes no warranties regarding the legal sufficiency of this template for your specific use case.

This AUP is effective when accepted as part of service registration or continued use of Mavaro Systems services constitutes acceptance of these terms.

1. Introduction and Purpose​

This Acceptable Use Policy ("AUP") establishes the rules and guidelines for acceptable use of Mavaro Systems LLC ("Mavaro," "we," "us," or "our") services, platforms, websites, and related resources (collectively, the "Services").

1.1 Scope of Application​

This AUP applies to:

  • All users of Mavaro Services, regardless of subscription level
  • All content, data, and communications transmitted through Mavaro Services
  • All activities conducted on or through Mavaro platforms
  • Third-party integrations and connected services

1.2 Policy Objectives​

  • Protect the security and integrity of Mavaro Services
  • Ensure fair use of resources by all customers
  • Prevent abuse, fraud, and illegal activities
  • Maintain a professional and safe environment
  • Comply with applicable laws and regulations

1.3 Acceptance and Agreement​

By accessing or using Mavaro Services, you agree to be bound by this AUP. Continued use after changes constitutes acceptance of updated terms.

2. Prohibited Activities​

2.1 Illegal and Prohibited Conduct​

Illegal Activities​

  • Violation of Laws: Any activity that violates applicable local, state, federal, or international laws
  • Intellectual Property Theft: Unauthorized use, copying, distribution, or display of copyrighted materials
  • Privacy Violations: Collection, use, or disclosure of personal information without proper consent
  • Fraud and Deception: Fraudulent activities, scams, or deceptive practices
  • Money Laundering: Use of services for illegal financial transactions

Regulatory Compliance​

  • Sanctions Violations: Use of services in violation of economic sanctions or export controls
  • Regulatory Evasion: Activities designed to circumvent regulatory requirements
  • Illegal Gambling: Operation of illegal gambling activities or betting platforms
  • Drug Trafficking: Use of services for illegal drug-related activities
  • Human Trafficking: Any activities related to human trafficking or exploitation

2.2 Security Violations​

Unauthorized Access​

  • System Intrusion: Unauthorized access to Mavaro systems, networks, or data
  • Credential Sharing: Sharing login credentials or access tokens
  • Privilege Escalation: Attempting to gain unauthorized administrative or root access
  • Account Takeover: Unauthorized access to other users' accounts or data
  • API Abuse: Unauthorized use of APIs or reverse engineering of services

Network Security​

  • Port Scanning: Scanning Mavaro infrastructure for vulnerabilities
  • Network Attacks: Denial of service (DoS), distributed denial of service (DDoS) attacks
  • Malware Distribution: Uploading, distributing, or storing malware
  • Exploitation: Attempting to exploit software vulnerabilities or security flaws
  • Social Engineering: Manipulation of Mavaro personnel or systems

2.3 Content Violations​

Prohibited Content​

  • Adult Content: Pornographic, sexually explicit, or adult-oriented materials
  • Violence and Threats: Content promoting violence, terrorism, or criminal activities
  • Hate Speech: Content promoting hatred, discrimination, or harassment based on protected characteristics
  • Defamation: False statements that harm the reputation of individuals or organizations
  • Copyright Infringement: Unauthorized use of copyrighted materials without permission

Harmful Content​

  • Malicious Code: Viruses, trojans, ransomware, or other malicious software
  • Phishing: Content designed to steal credentials or personal information
  • Scams: Fraudulent schemes or deceptive practices
  • Spam: Unsolicited commercial communications or junk content
  • Misinformation: False or misleading information that could cause harm

2.4 Platform Abuse​

Resource Abuse​

  • Excessive API Calls: API usage that exceeds reasonable limits or rate limits
  • Storage Abuse: Excessive data storage that impacts service performance
  • Bandwidth Abuse: Excessive data transfer that affects other users
  • Processing Abuse: Excessive computational resources that degrade service quality
  • Account Farm ing: Creating multiple accounts to circumvent limits or restrictions

Service Manipulation​

  • Data Manipulation: Altering, corrupting, or destroying data without authorization
  • Service Disruption: Activities that disrupt or degrade service availability
  • Configuration Tampering: Unauthorized changes to service configurations
  • Integration Abuse: Misuse of third-party integrations or connected services
  • Automation Abuse: Excessive automated activities that burden the platform

3. Usage Restrictions​

3.1 Resource Usage Limits​

API Rate Limits​

  • Standard Tier: 1,000 requests per hour per account
  • Professional Tier: 10,000 requests per hour per account
  • Enterprise Tier: 100,000 requests per hour per account
  • Rate Limit Enforcement: Automatic throttling and potential suspension
  • Rate Limit Appeals: Contact support@mavarosystems.com for adjustments

Data Storage Limits​

  • Free Tier: 1 GB storage space
  • Basic Tier: 10 GB storage space
  • Pro Tier: 100 GB storage space
  • Enterprise Tier: Custom limits based on agreement
  • Storage Monitoring: Automated monitoring and notification at 80% capacity

Bandwidth Limits​

  • Upload Limits: Based on subscription tier and fair use policy
  • Download Limits: Based on subscription tier and fair use policy
  • Peak Hours: Reduced limits during high-traffic periods
  • Overage Charges: Applied to usage exceeding plan limits
  • Bandwidth Optimization: Required for high-volume operations

3.2 Account Restrictions​

Account Management​

  • Account Ownership: One account per individual or organization
  • Account Transfer: Prohibited without written authorization
  • Account Sharing: Prohibited except within authorized organization
  • Account Suspension: Immediate suspension for AUP violations
  • Account Termination: Permanent termination for serious or repeated violations

User Restrictions​

  • Age Requirements: Must be 18 years or older to create account
  • Geographic Restrictions: Service availability varies by jurisdiction
  • Language Requirements: Content must be in supported languages
  • Compliance Requirements: Must comply with local laws and regulations
  • Professional Use: Commercial use requires appropriate subscription tier

3.3 Content Restrictions​

Content Guidelines​

  • Quality Standards: Content must be appropriate for business environment
  • Language Standards: No profanity, hate speech, or inappropriate language
  • Format Standards: Content must be in supported formats and file types
  • Size Standards: Individual files must not exceed platform limits
  • Duration Standards: Video and audio content must not exceed time limits

Data Protection​

  • Personal Data: Must comply with applicable privacy laws
  • Sensitive Data: Enhanced security requirements for sensitive information
  • Data Retention: Must adhere to data retention and deletion policies
  • Data Export: May be required for compliance or legal purposes
  • Data Security: Must implement appropriate security measures

4. Security Testing Rules​

4.1 Authorized Security Testing​

Permitted Activities​

  • Bug Bounty Programs: Authorized testing through official programs
  • Vulnerability Assessments: Pre-approved security assessments by qualified personnel
  • Penetration Testing: Authorized testing by certified security professionals
  • Security Research: Responsible disclosure of security vulnerabilities
  • Compliance Audits: Security testing required for regulatory compliance

Testing Requirements​

  • Written Authorization: All security testing requires prior written approval
  • Scope Limitations: Testing must be limited to authorized systems and applications
  • Documentation: Detailed testing documentation must be provided
  • Results Sharing: Security findings must be shared with Mavaro security team
  • Non-Disclosure: Testing results subject to confidentiality agreements

4.2 Responsible Disclosure​

Vulnerability Reporting Process​

  1. Initial Report: Contact security@mavarosystems.com with vulnerability details
  2. Timeline Response: Initial response within 48 hours
  3. Investigation Period: 30-day investigation and remediation period
  4. Public Disclosure: Coordinated disclosure after remediation
  5. Credit Attribution: Recognition for responsible disclosure (if desired)

Disclosure Guidelines​

  • Confidential Handling: Maintain confidentiality during investigation
  • Limited Distribution: Share findings only with authorized personnel
  • Safe Harbor: Legal protections for good-faith security research
  • No Legal Action: Mavaro will not pursue legal action against responsible researchers
  • Public Recognition: Acknowledgment of contributions (with researcher consent)

4.3 Prohibited Testing Activities​

Unauthorized Testing​

  • Unannounced Testing: Testing without prior authorization
  • System Disruption: Testing that causes service disruption
  • Data Theft: Attempting to steal or access unauthorized data
  • Privilege Escalation: Attempting to gain unauthorized access levels
  • Social Engineering: Attempting to manipulate personnel or processes

Prohibited Techniques​

  • Denial of Service: Any form of DoS or DDoS testing
  • Malware Upload: Uploading malicious code or files
  • Physical Access: Attempting physical access to Mavaro facilities
  • Social Media Manipulation: Fake accounts or identity spoofing
  • Supply Chain Attacks: Targeting third-party vendors or partners

5. Fraud and Spam Prevention​

5.1 Fraud Prevention Measures​

Financial Fraud​

  • Payment Fraud: Detection and prevention of fraudulent payment methods
  • Identity Theft: Verification and prevention of identity-related fraud
  • Account Takeover: Detection and prevention of unauthorized account access
  • Transaction Fraud: Monitoring for unusual or suspicious transaction patterns
  • Chargeback Fraud: Prevention of fraudulent chargeback claims

Technical Fraud​

  • Bot Detection: Identification and blocking of automated fraud attempts
  • IP Address Monitoring: Detection of suspicious IP address patterns
  • Device Fingerprinting: Identification of fraudulent device characteristics
  • Behavioral Analysis: Analysis of user behavior for fraud detection
  • Machine Learning: Automated fraud detection and prevention systems

5.2 Spam Prevention​

Email Spam​

  • Anti-Spam Filtering: Automated filtering of unsolicited emails
  • Domain Authentication: SPF, DKIM, and DMARC authentication requirements
  • List Hygiene: Regular cleaning and verification of email lists
  • Opt-in Requirements: Mandatory opt-in for commercial email communications
  • Unsubscribe Requirements: Easy unsubscribe mechanisms required

Content Spam​

  • Keyword Filtering: Detection and filtering of spam-related keywords
  • Reputation Monitoring: Monitoring of domain and IP reputation
  • Rate Limiting: Limiting of posting frequency to prevent spam
  • User Reporting: Community-driven spam detection and reporting
  • Content Moderation: Active moderation of user-generated content

5.3 Enforcement Mechanisms​

Automated Detection​

  • Real-time Monitoring: Continuous monitoring for fraud and spam indicators
  • Machine Learning: AI-powered detection of suspicious patterns
  • Blacklist Integration: Integration with industry fraud and spam blacklists
  • Risk Scoring: Automated risk assessment for transactions and activities
  • Pattern Recognition: Identification of fraud and spam patterns

Manual Review​

  • Human Review: Manual review of flagged accounts and activities
  • Investigative Process: Thorough investigation of suspected violations
  • Evidence Collection: Collection and preservation of evidence
  • Expert Analysis: Expert analysis of complex fraud cases
  • Legal Consultation: Legal team consultation for serious violations

6. Enforcement Procedures​

6.1 Violation Detection​

Automated Monitoring​

  • System Alerts: Real-time alerts for policy violations
  • Pattern Detection: Automated detection of violation patterns
  • Threshold Monitoring: Monitoring of usage thresholds and limits
  • Security Scanning: Automated security scanning for threats
  • Performance Monitoring: Monitoring for resource abuse patterns

Manual Reporting​

  • User Reporting: Community-driven reporting of violations
  • Staff Monitoring: Proactive monitoring by Mavaro staff
  • External Reporting: Reports from law enforcement or regulatory agencies
  • Vendor Reports: Reports from technology partners or vendors
  • Media Monitoring: Monitoring of media reports and public complaints

6.2 Investigation Process​

Initial Assessment​

  1. Violation Classification: Determine severity and type of violation
  2. Evidence Collection: Gather relevant evidence and documentation
  3. Impact Assessment: Assess potential impact on service and users
  4. Stakeholder Notification: Notify relevant stakeholders as appropriate
  5. Investigation Timeline: Establish investigation timeline and milestones

Investigation Activities​

  • Technical Analysis: Technical review of systems and logs
  • User Communication: Communication with relevant users or customers
  • External Consultation: Consultation with legal or security experts
  • Coordination: Coordination with law enforcement when required
  • Documentation: Comprehensive documentation of investigation

6.3 Enforcement Actions​

Progressive Enforcement​

  1. Warning Notice: Initial warning with remediation instructions
  2. Access Restrictions: Temporary restrictions on account or service access
  3. Content Removal: Removal of violating content or materials
  4. Service Suspension: Temporary suspension of service access
  5. Account Termination: Permanent termination of account and services

Immediate Actions​

  • Critical Threats: Immediate action for critical security threats
  • Legal Compliance: Immediate action for legal or regulatory compliance
  • Safety Concerns: Immediate action for user safety concerns
  • System Protection: Immediate action to protect system integrity
  • Emergency Situations: Immediate action in emergency situations

6.4 Appeals Process​

Appeal Submission​

  • Appeal Deadline: Appeals must be submitted within 30 days
  • Appeal Method: Appeals submitted via email to legal@mavarosystems.com
  • Required Information: Detailed explanation and supporting documentation
  • Legal Review: Legal team review of all appeals
  • Timeline Response: Response to appeals within 15 business days

Appeal Evaluation​

  • Evidence Review: Comprehensive review of all evidence
  • Policy Application: Review of policy application and enforcement
  • Mitigation Factors: Consideration of mitigation factors
  • External Consultation: Consultation with external experts when needed
  • Final Decision: Final decision with detailed explanation

7. Reporting Channels​

7.1 Internal Reporting​

Security Issues​

  • Security Team: security@mavarosystems.com
  • Security Hotline: [Phone number to be provided]
  • Anonymous Reporting: [Anonymous reporting system to be provided]
  • Incident Response: Follow incident response procedures
  • Escalation Path: Defined escalation path for critical issues

Policy Violations​

General Concerns​

7.2 External Reporting​

Law Enforcement​

  • FBI Internet Crime Complaint Center (IC3): ic3.gov
  • Local Law Enforcement: Contact local authorities
  • International Law Enforcement: Interpol for international crimes
  • Financial Crimes: Financial Crimes Enforcement Network (FinCEN)
  • Cybercrime: National Cyber Security Alliance

Regulatory Agencies​

  • Federal Trade Commission (FTC): ftc.gov/complaint
  • Securities and Exchange Commission (SEC): sec.gov/tcr
  • California Attorney General: oag.ca.gov
  • Data Protection Authorities: GDPR compliance reporting
  • Financial Regulatory Bodies: Relevant financial regulators

Industry Organizations​

  • Internet Crime Complaint Center (IC3): Industry threat sharing
  • Information Sharing and Analysis Centers (ISACs): Sector-specific sharing
  • Security Industry Organizations: Industry security coordination
  • Privacy Organizations: Privacy advocacy and reporting
  • Standards Organizations: Technical standards organizations

7.3 Reporting Guidelines​

What to Report​

  • Security Vulnerabilities: Potential security weaknesses or threats
  • Policy Violations: Suspected violations of this AUP
  • Fraudulent Activity: Suspected fraud or financial crimes
  • Content Violations: Inappropriate or harmful content
  • Technical Issues: Technical problems or service disruptions

How to Report​

  • Provide Details: Include specific details and evidence
  • Protect Confidentiality: Maintain confidentiality of sensitive information
  • Follow Up: Follow up on important reports as needed
  • Document Everything: Keep detailed records of all reports
  • Cooperate: Cooperate with investigations and follow-up

Protection for Reporters​

  • Anti-Retaliation: Protection from retaliation for good-faith reports
  • Confidentiality: Protection of reporter identity where possible
  • Anonymous Reporting: Anonymous reporting options available
  • Legal Protection: Legal protection for whistleblower activities
  • Support Services: Support services for reporters when needed

8. Consequences and Penalties​

8.1 Account Actions​

Warning and Education​

  • First Offense: Warning notice with educational resources
  • Minor Violations: Educational approach with remediation guidance
  • Pattern Development: Progressive enforcement for repeated minor violations
  • Documentation: All warnings documented in user account
  • Follow-up: Follow-up monitoring and support

Access Restrictions​

  • Temporary Restrictions: 24-hour to 30-day access restrictions
  • Feature Limitations: Limiting access to certain features or services
  • Rate Limiting: Enhanced rate limiting for resource abuse
  • Monitoring: Enhanced monitoring for restricted accounts
  • Review Process: Regular review of restricted accounts

Service Suspension​

  • Suspension Duration: 7-day to 90-day service suspensions
  • Graduated Response: Progressive suspension lengths for repeated violations
  • Communication: Clear communication of suspension reasons and duration
  • Support Access: Limited support access during suspension
  • Reinstatement: Clear requirements for service reinstatement

Account Termination​

  • Immediate Termination: For serious violations or safety concerns
  • Progressive Termination: After multiple suspensions for policy violations
  • No Refunds: No refunds for terminated accounts
  • Data Handling: Data handling procedures for terminated accounts
  • Appeal Rights: Appeal process for account termination decisions

8.2 Financial Penalties​

Overage Charges​

  • Resource Overages: Charges for excessive resource usage
  • Bandwidth Overages: Additional charges for bandwidth overages
  • Storage Overages: Charges for storage space overages
  • API Overages: Charges for excessive API usage
  • Overage Notifications: Advance notification of potential overages

Service Credits​

  • Suspension Credits: No service credits during suspension periods
  • Violation Credits: Forfeiture of credits for policy violations
  • Dispute Resolution: Process for disputing overage charges
  • Payment Collection: Collection procedures for unpaid overages
  • Credit Monitoring: Monitoring and prevention of credit fraud

Civil Liability​

  • Damages: Liability for damages caused by policy violations
  • Legal Costs: Responsibility for legal costs and attorney fees
  • Injunctive Relief: Potential injunctive relief for serious violations
  • Settlement Costs: Costs associated with settlement negotiations
  • Insurance: Potential insurance coverage for legal liabilities

Criminal Liability​

  • Law Enforcement: Cooperation with criminal investigations
  • Evidence Preservation: Preservation of evidence for criminal proceedings
  • Testimony: Potential testimony in criminal proceedings
  • International Cooperation: Cooperation with international law enforcement
  • Whistleblower Cooperation: Protection and cooperation with whistleblowers

9. Monitoring and Compliance​

9.1 Technical Monitoring​

System Monitoring​

  • Performance Monitoring: Continuous monitoring of system performance
  • Security Monitoring: 24/7 security monitoring and threat detection
  • Usage Monitoring: Monitoring of user usage patterns and behaviors
  • Compliance Monitoring: Monitoring for compliance with policies and regulations
  • Quality Monitoring: Monitoring of service quality and user experience

Automated Detection​

  • Pattern Recognition: Automated recognition of violation patterns
  • Anomaly Detection: Detection of unusual or suspicious activities
  • Real-time Alerts: Real-time alerts for potential violations
  • Machine Learning: AI-powered violation detection and prevention
  • False Positive Management: Management of false positive alerts

9.2 Manual Oversight​

Staff Monitoring​

  • Human Review: Manual review of flagged activities and alerts
  • Pattern Analysis: Analysis of violation patterns and trends
  • Investigation: Thorough investigation of suspected violations
  • Documentation: Comprehensive documentation of findings and actions
  • Training: Regular training for monitoring staff

Quality Assurance​

  • Policy Review: Regular review of policy effectiveness
  • Process Improvement: Continuous improvement of monitoring processes
  • Stakeholder Feedback: Integration of stakeholder feedback
  • Best Practices: Adoption of industry best practices
  • Compliance Audits: Regular compliance audits and assessments

9.3 Reporting and Documentation​

Internal Reporting​

  • Monthly Reports: Monthly reports on AUP violations and enforcement
  • Executive Summary: Executive summary of policy compliance
  • Trend Analysis: Analysis of violation trends and patterns
  • Recommendation Reports: Recommendations for policy improvements
  • Board Reporting: Board-level reporting for serious matters

External Reporting​

  • Regulatory Reporting: Reporting to regulatory agencies as required
  • Industry Reporting: Participation in industry threat sharing
  • Law Enforcement: Cooperation with law enforcement investigations
  • Public Transparency: Transparency reports on policy enforcement
  • Audit Support: Support for external audits and assessments

10. Contact Information​

For questions about this Acceptable Use Policy:

Emergency Contacts:

Mailing Address: Mavaro Systems LLC
Legal Department
[Address to be provided]

11. Document Control​

  • Document Owner: Chief Legal Officer
  • Review Frequency: Quarterly
  • Next Review Date: February 26, 2026
  • Classification: Public
  • Approval Authority: Chief Executive Officer

Effective Date: November 26, 2025
Version: 1.0
Classification: Public - Customer Notice Required

This Acceptable Use Policy is a living document that may be updated to reflect changes in business practices, legal requirements, or industry standards. Customers are encouraged to review this policy regularly and contact us with any questions or concerns.