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SaaS Terms of Service

Effective Date: November 26, 2025
Last Updated: November 26, 2025

Welcome to Mavaro Systems! These Terms of Service ("Terms") govern your use of our productivity software and related services. We're committed to building technology that supports your well-being and success.

1. Acceptance of Terms​

By creating an account, accessing our services, or using any part of our software, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

Who These Terms Apply To​

  • Individual Users: Personal use of SquadUp and HausFlow
  • Business Users: Organizational use of TempoSuite and other business services
  • Trial Users: Users accessing trial or free versions of our services

Age Requirements​

You must be at least 13 years old to use our services. If you are under 18, you represent that you have your parent or guardian's permission to use our services.

2. Description of Services​

Our Products​

Mavaro Systems provides cloud-based productivity software designed to help individuals, families, and organizations achieve their goals through human-centered design and ethical technology practices.

SquadUp​

Personal productivity application focusing on habit building and emotional intelligence

  • Individual task and habit management
  • Progress tracking and behavioral insights
  • Integration with calendar and productivity tools

TempoSuite​

Business productivity platform for teams and organizations

  • Project management and team collaboration
  • Workflow automation and process optimization
  • Analytics and reporting for organizational productivity

HausFlow​

Family and household task management application

  • Shared task and chore management
  • Family calendar and event coordination
  • Shopping lists and household organization

Service Availability​

We strive to provide reliable, high-quality service but cannot guarantee 100% uptime. We may occasionally perform maintenance, updates, or experience technical difficulties that temporarily affect service availability.

3. User Accounts and Responsibilities​

Account Creation​

When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Accept responsibility for all activities under your account

Account Security​

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Immediately notifying us of any unauthorized use
  • Using strong passwords and enabling two-factor authentication when available
  • Regularly reviewing your account for any suspicious activity

User Conduct​

You agree not to:

  • Use our services for any illegal or unauthorized purpose
  • Interfere with or disrupt our services or servers
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to access our services without permission
  • Upload malicious code or attempt to compromise security
  • Violate any applicable laws or regulations

4. Subscription and Billing​

Subscription Plans​

We offer various subscription plans with different features and pricing:

  • Free Tier: Basic functionality with limitations
  • Premium Plans: Enhanced features for individual users
  • Business Plans: Advanced features for teams and organizations
  • Enterprise Plans: Custom solutions for large organizations

Billing and Payment​

  • Payment Terms: Subscriptions are billed in advance on a monthly or annual basis
  • Automatic Renewal: Subscriptions automatically renew unless cancelled
  • Price Changes: We may change our pricing with 30 days advance notice
  • Payment Methods: We accept major credit cards and other specified payment methods
  • Failed Payments: We may suspend service for failed payments after reasonable attempts to collect

Cancellation and Refunds​

  • Cancellation: You may cancel your subscription at any time through your account settings
  • Refund Policy: We offer prorated refunds for annual subscriptions cancelled within 30 days
  • Effect of Cancellation: You retain access to paid features until the end of your billing period
  • Data Retention: We retain your data for 90 days after cancellation for potential reactivation

5. Intellectual Property Rights​

Our Intellectual Property​

  • Software and Technology: All software, algorithms, designs, and technology remain our property
  • Content and Materials: Our content, documentation, and training materials are protected
  • Trademarks: Our brand names, logos, and trademarks are our intellectual property
  • User Interface: Our user interface designs and user experience elements are protected

Your Intellectual Property​

  • Your Content: You retain ownership of content you create using our services
  • Data Ownership: You own your data and personal information
  • License to Us: By using our services, you grant us a license to use your content for service provision

License to Use Our Services​

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms. This license is conditional on your continued compliance with these Terms.

6. Privacy and Data Protection​

Privacy Commitment​

We are committed to protecting your privacy and handling your personal information responsibly. Our privacy practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

Data Collection and Use​

We collect and use your information to:

  • Provide and improve our services
  • Personalize your experience
  • Communicate with you about service updates
  • Analyze usage patterns to improve our products
  • Ensure security and prevent fraud

Data Security​

We implement appropriate security measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Incident response procedures

Your Rights​

You have rights regarding your personal data:

  • Access: Request copies of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service

7. Service Level Commitments​

Availability and Performance​

We target the following service levels:

  • Uptime: 99.9% monthly uptime excluding planned maintenance
  • Response Time: 95% of requests under 200ms response time
  • Support: Customer support during business hours with reasonable response times

Planned Maintenance​

  • Notification: We provide advance notice of planned maintenance
  • Timing: Maintenance is scheduled during low-traffic periods when possible
  • Duration: We minimize maintenance windows and complete work efficiently

Service Credits​

If we fail to meet our service level commitments, you may be eligible for service credits:

  • 99.0% to 99.8% uptime: 10% monthly service credit
  • 95.0% to 98.9% uptime: 25% monthly service credit
  • Below 95.0% uptime: 50% monthly service credit

8. User Content and Responsibility​

Content Guidelines​

You are responsible for content you create, upload, or share using our services:

  • Accuracy: Ensure information you provide is accurate and current
  • Appropriate Content: Do not upload illegal, harmful, or inappropriate content
  • Respect: Respect the rights and privacy of others
  • Compliance: Comply with all applicable laws and regulations

Content Moderation​

We reserve the right to:

  • Remove content that violates these Terms
  • Suspend accounts that repeatedly violate content guidelines
  • Report illegal content to appropriate authorities
  • Cooperate with law enforcement requests when legally required

Data Backup​

While we implement robust backup systems, we recommend you:

  • Regularly export important data
  • Maintain your own backups of critical information
  • Understand our data retention and deletion policies

9. Third-Party Services and Integrations​

Integrations​

Our services may integrate with third-party applications:

  • Your Responsibility: You are responsible for complying with third-party terms
  • Data Sharing: Review what data is shared with integrated services
  • Security: We are not responsible for third-party service security
  • Availability: Third-party service availability is beyond our control

Our services may contain links to external websites:

  • Not Endorsement: Links do not constitute endorsement of external sites
  • Your Risk: Use of external sites is at your own risk
  • Separate Terms: External sites have their own terms and policies

10. Service Changes and Modifications​

Service Modifications​

We may modify, update, or discontinue features:

  • Advance Notice: We provide reasonable notice of significant changes
  • User Benefit: Changes are made to improve user experience and service quality
  • Data Protection: We ensure your data remains accessible during changes

Feature Deprecation​

If we discontinue features:

  • Notice Period: Minimum 90 days notice for feature deprecation
  • Data Export: Opportunity to export data before feature discontinuation
  • Alternative Solutions: We work to provide alternative solutions when possible

11. Disclaimers and Limitations of Liability​

Service Disclaimers​

Our services are provided "as is" and "as available":

  • No Warranty: We do not warrant that our services will be uninterrupted or error-free
  • Fitness for Purpose: You use our services at your own risk and discretion
  • Third-Party Content: We are not responsible for third-party content or integrations

Limitation of Liability​

To the maximum extent permitted by law:

  • Indirect Damages: We are not liable for indirect, incidental, or consequential damages
  • Liability Cap: Our total liability is limited to the amount you paid in the 12 months preceding the claim
  • Essential Purpose: These limitations are fundamental elements of our agreement

Force Majeure​

We are not liable for delays or failures due to circumstances beyond our control:

  • Natural disasters, acts of government, network failures
  • Labor disputes, supply chain disruptions, or other emergency situations

12. Indemnification​

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of our services in violation of these Terms
  • Your violation of any laws or third-party rights
  • Content you create, upload, or share through our services
  • Your breach of representations or warranties

13. Dispute Resolution​

Informal Resolution​

Before pursuing formal dispute resolution:

  • Direct Communication: Contact us directly to discuss concerns
  • Good Faith Effort: Make a good faith effort to resolve disputes informally
  • Reasonable Time: Allow reasonable time for informal resolution

Binding Arbitration​

If informal resolution fails, disputes will be resolved through binding arbitration:

  • Rules: Administered under rules of American Arbitration Association
  • Location: Arbitration conducted in [jurisdiction] unless otherwise agreed
  • Exceptions: Claims for injunctive relief may be pursued in court
  • Class Action Waiver: Disputes must be resolved individually, not as class actions

Governing Law​

These Terms are governed by the laws of [jurisdiction] without regard to conflict of law principles.

14. Termination​

Termination by You​

You may terminate your account:

  • At Any Time: You can cancel your subscription and delete your account
  • Data Access: You retain access to your data for 90 days after cancellation
  • No Refunds: No refunds for partial months except as specified in our refund policy

Termination by Us​

We may terminate or suspend your account:

  • Terms Violation: Violation of these Terms or our policies
  • Non-Payment: Failure to pay applicable fees
  • Illegal Activity: Use of services for illegal purposes
  • Extended Inactivity: Extended periods of account inactivity

Effect of Termination​

Upon termination:

  • Access Cessation: Your access to services will cease
  • Data Handling: Your data will be handled according to our data retention policy
  • Survival: Certain provisions of these Terms will survive termination

15. General Provisions​

Entire Agreement​

These Terms constitute the entire agreement between you and us regarding our services and supersede all prior agreements and understandings.

Amendment​

We may modify these Terms:

  • Notice: 30 days advance notice of material changes
  • Continued Use: Continued use constitutes acceptance of modified Terms
  • Effective Date: Modifications take effect on the date specified in the notice

Severability​

If any provision of these Terms is found unenforceable:

  • Remaining Provisions: Unenforceable provisions are removed without affecting validity
  • Blue Pencil: Courts may modify unenforceable provisions to make them enforceable

Assignment​

  • By You: You may not assign your rights under these Terms without our consent
  • By Us: We may assign our rights and obligations without restriction

Waiver​

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provisions in the future.

Headings​

Section headings are for convenience only and do not affect the interpretation of these Terms.

16. Contact Information​

Questions About These Terms​

If you have questions about these Terms:

For legal notices and formal communications:

Customer Support​

For customer support and general inquiries:

  • Email: support@mavarosystems.com
  • In-App Help: Available through our application
  • Response Time: We aim to respond within 24 hours during business days

17. Accessibility and Accommodation​

Accessibility Commitment​

We are committed to making our services accessible to users with disabilities:

  • WCAG Compliance: We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1 AA
  • Accommodation: We work with users to provide reasonable accommodations
  • Feedback: We welcome feedback on accessibility issues and improvements

Accessibility Support​

If you encounter accessibility barriers:

  • Contact Us: Reach out to accessibility@mavarosystems.com
  • Technical Support: Our support team can assist with accessibility features
  • Alternative Formats: We can provide information in alternative formats when possible

Thank you for choosing Mavaro Systems! We're committed to building technology that genuinely helps you succeed while respecting your privacy, autonomy, and well-being. Your trust is important to us, and we're here to support your journey toward sustainable productivity and success.

These Terms reflect our values of ethical technology, user empowerment, and long-term thinking. We believe in building software that supports human progress without compromising human dignity or well-being.

These Terms of Service are effective as of the date listed above. We encourage you to review them periodically for any updates or changes.

Document Classification: Customer Legal Document Legal Review Required: Yes Last Updated: November 26, 2025 Next Review: Annually or as needed for legal compliance